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What to do in case of dispute with a professional of the tourist industry ?
To take a step by mutual agreement should be your first reflex in case of dispute with the various travel professionals. Get in touch with the professional The first step to be token, is to contact the professional or its customer service, either by telephone, or by making an appointment, to discuss the problem and the possible keys. If the professional does not accept this appointment, and even, he attempt to persuade you that you have no right of any redresses, do not rub it in and prepare your complaint in writing. The complaint letter If your step by phone or if your appointment with the professional does not succeed, or if you prefer the mail alternative, send him your complaints by registered letter with acknowledgment of reception. Please , do not forget to maintain a copy of this letter. Three essential points should appear in this letter :
The assistance of a consumers organization If your various steps remains fruitless, you can ask for the help of consumers organization, which can try a new step by mutual agreement. You can moreover contact them, to help you to write your complaint letter. The interference of such an organization can very often resolve the disputes by mutual agreement, even after the set-back of your individual steps. To obtain the coordinates of consumers organizations in your region or your country, you can contact "Consumers International", which supports, links and represents consumer groups and agencies all over the world :
If in spite of all these steps, no mutual agreement can be found, you can seize a court of justice, to assert your rights.
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